Frequently Asked Questions
What makes embroidery better than a printed design?
Printed graphics sit on top of the fabric as a layer of ink or vinyl. After 20 or 30 wash cycles they crack, peel, and fade. Embroidery is stitched into the fabric itself with real thread, so it keeps its texture and color for the life of the garment.
What fabric do you use?
Our sweatshirts and hoodies are made from a heavyweight cotton and fleece blend, cut in a modern relaxed fit. They're noticeably thicker than standard fast-fashion crewnecks. Hats are cotton twill with an adjustable closure. Tote bags are heavy canvas built for daily use.
Do your designs come in different colors?
Yes. Most items are available in several garment colors, and you can see every option on the product page. Many designs also let you choose your thread color at checkout.
Are your items unisex?
Our sweatshirts, hoodies, tees and hats are unisex. They run true to size with a relaxed cut. If you're between sizes or want a more oversized look, size up. See our size guide for exact measurements.
Can I order the same design on a different garment?
Sometimes. Email us at support@medoembroidery.com with the design name and the item you want, and we'll tell you whether the stitch file works on that garment.
Shipping & Delivery
How long does shipping take?
Total delivery is 3–7 business days. That breaks down as 1–3 business days to stitch and pack your order, plus 2–4 business days in transit. Everything ships from the USA with tracking.
How much is shipping?
$6.00 for the first item, plus $5.00 for each additional item. Free shipping on orders of 3 or more items.
Do you ship internationally?
We currently ship within the United States only.
Will I get a tracking number?
Yes. As soon as your order leaves our studio you'll get an email with a tracking link. You can also track your order here.
Can I change my shipping address after ordering?
If your order hasn't entered production, yes. Email us immediately with your order number. Once an item is stitched and labeled we can't reroute it.
Returns & Exchanges
What is your return policy?
You have 30 days from delivery to return any unworn, unwashed item in its original condition. Start a return by emailing support@medoembroidery.com with your order number. Full details are in our refund policy.
Can I exchange for a different size?
Yes, within the same 30-day window, as long as the item is unworn and unwashed. Email us with your order number and the size you need.
What if my item arrives damaged or the embroidery is wrong?
That's on us. Send a photo to support@medoembroidery.com within 7 days of delivery and we'll replace it at no cost — no need to ship the original back.
Who pays return shipping?
We cover return shipping for defective or incorrect items. For size exchanges or change-of-mind returns, return shipping is the customer's responsibility.
Care & Quality
How do I wash an embroidered sweatshirt?
Turn it inside out, wash cold on a gentle cycle, and tumble dry low or hang dry. Never iron directly over the stitching. Our full embroidery care guide walks through it in detail.
How do I clean an embroidered hat?
Spot clean with cool water and mild detergent, then air dry and reshape the crown while damp. Caps lose their shape in a washing machine, so skip the machine and the dryer entirely.
Will the embroidery unravel or fade?
Not with normal care. We use colorfast thread that won't bleed onto the garment or wash pale. Every design is backed with stabilizer so the stitching keeps its shape instead of puckering.
Can I put embroidered items in the dryer?
For sweatshirts and tees, low heat is fine. High heat can shrink the garment around the stitched area and cause puckering, so we recommend tumble dry low or hang drying. Hats should never go in the dryer.
Payment & Discounts
What payment methods do you accept?
All major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay and Shop Pay. Shop Pay Installments is available at checkout.
Do you have a discount for first-time customers?
Yes — use code WELCOME10 for 10% off your first order. We also run a buy-2-hats-get-5%-off deal and free shipping on 3+ items.
Can I use more than one discount code?
Only one code per order. Automatic offers like free shipping on 3+ items stack with your code.
Still have a question?
Email us at support@medoembroidery.com — we reply within 24 hours on business days.