Shipping policy
UrCustomHub LLC, operating through medoembroidery.com, complies with secure checkout standards and uses SSL encryption to help protect customer payment information.
We currently accept payments via:
- PayPal
- Credit Cards: Visa, MasterCard, American Express
- Shop Pay & Shop Pay Installments
We are transparent about shipping costs. Shipping rates are calculated based on the selected shipping option and order quantity, so customers can review all costs before checkout.
PROCESSING & SHIPPING TIMES
All apparel and embroidered products are embroidered and shipped from the USA.
Every item is made to order, which means production begins after you place your order — nothing sits pre-made in a warehouse.
Production: 1–3 business days
Transit: 2–4 business days
Total delivery: 3–7 business days
Business days are Monday through Friday and do not include major U.S. holidays such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, or holiday periods, production may take the full 1–3 business days due to higher order volume.
SHIPPING OPTIONS & RATES
Standard Shipping — 2–4 business days
$6.00 for the first item, plus $5.00 for each additional item.
Free Shipping — 2–4 business days
Automatically applied to orders of 3 or more items.
At the moment, we cannot deliver to U.S. military bases (APO/FPO/DPO addresses). We apologize for this inconvenience.
We currently ship within the United States only.
ORDER TRACKING
You will receive a confirmation email with tracking information once your order ships. Please allow 1–3 days for the carrier to scan your package into their system.
If tracking information is not available immediately, it usually means the carrier has not yet scanned the package.
You can also track your order at any time on our Track Your Order page.
RETURNS DUE TO DELIVERY ISSUES
If a package is returned due to an incorrect or incomplete address, marked unclaimed, refused, returned to sender, or considered undeliverable by the carrier, we will notify you by email.
Refunds are processed after the package arrives back at our facility. Shipping and handling charges may not be refunded.
Please make sure your shipping address is correct at checkout. We are not responsible for packages delivered to the wrong address due to customer input errors.
LOST OR MISSING PACKAGES
If the carrier confirms your package was lost, we will help replace, reship, or refund your order.
If an item is missing from your order, it may have shipped separately. Please contact us and we'll look into it.
CONTACT
UrCustomHub LLC
Email: support@medoembroidery.com
Phone: +6097801419
Address: 1001 S Main St Ste 600, Kalispell, MT 59901, United States