Contact Me Do Embroidery
We're a small team that stitches every order in-house, and we answer every message ourselves. No bots, no outsourced call center.
Email: support@medoembroidery.com Response time: Within 24 hours, Monday–Friday Support hours: [9:00 AM – 5:00 PM EST, Monday–Friday]
Before you write to us
Most questions have a faster answer than waiting on email:
- Where is my order? → Track your order here
- What size should I get? → See our size guide
- How do I wash embroidery? → Read our care guide
- Shipping times, returns, exchanges? → Check our FAQ
What to include in your message
Sending these details up front saves us a round trip and gets your issue resolved same-day:
- Your order number (format:
#1234, found in your confirmation email) - The email address you used at checkout
- Photos, if your item arrived damaged or incorrect
Wholesale, bulk & collaboration inquiries
Looking to order embroidered apparel for your team, event, or shop? Email us at wholesale@medoembroidery.com with your quantity, timeline, and design idea. We respond to wholesale inquiries within [2 business days].
Follow along
See real customers wearing our work, plus behind-the-scenes stitching: Instagram @medoembroidery